To enquire about accommodation, please contact Housing NSW on 1800 422 322. We can make inquiries with an agency if we consider there may be maladministration. We can handle complaints about community services run or funded by the government. Tenants have a right to the peaceful enjoyment of their home and an obligation to abide by the conditions of their tenancy agreement. In these instances you will be kept updated on the progress of your complaint. We will use your rating to help improve the site. State of New South Wales, February 2018This publication is released under a Creative Commons license CC BY 4.0. Most DCJ offices are open Monday to Friday from 9am to 5pm. Contact the Commonwealth Ombudsman. commence a formal maladministration investigation into your complaint. Understand what housing help you may be eligible for, including social housing and private rental assistance. Complaints about social housing - NSW Ombudsman Contact us - Communities and Justice We also have advice if you are having a problem with a neighbour. We generally do not take action on complaints about decisions that are appealable because we believe the appeal process and HAC offer an alternative and satisfactory means of redress. You can find descriptions of your fair housing rights in several languages other than English here. The Department of Communities and Justice works with children, adults, families and communities to improve lives and help people realise their potential. Tenancy Hub Welcome to the DCJ Housing Tenancy Hub. Monitoring Community Services We promote and protect the rights and best interests of people using community services in NSW. NSW Ombudsman* Registrar of Community HousingPO Box 2236Burwood North NSW 2134, Information sheet for complainants PDF, 34.67 KB. What if I need assistance to provide feedback? Complaints about community services - NSW Ombudsman If the issue is between residents, owners, or the owner corporation, there are four general steps to resolving it: Talk about it Speak to the owners corporation Use Fair Trading's mediation service Go to the NSW Civil and Administrative Tribunal. Having the job reference number will make it easier to make a follow up call to the Maintenance Line. You can report any contracting matter or escalate a contracting complaint to the NSW Ombudsman. We acknowledge the ongoing connection Aboriginal people have to this land and recognise Aboriginal people as the original custodians of this land. Alternatively, complaints may be lodged in person at any of our branches or over the phone. We will endeavour to respond to queries at the point of escalation and preferably within 72 hours. We value all feedback, because it helps us improve our services. If you work for the government (including local government) and your complaint is about serious wrongdoing in your workplace, see Making a public interest disclosure (whistleblowing). Contact theHealth Care Complaints Commissioner. You can report fraud, misconduct or corruption through our feedback tab. We can handle complaints about homelessness services run or funded by the government, such as: People with a disability receiving services from NSW government agencies can complain to us about those agencies. We also provide additional support for people with a disability to make a complaint. Generally, we cannot deal with complaints about community housing providers because they are usually not within our jurisdiction. We handle complaints about most NSW government departments and agencies, local councils in NSW and community service providers. provide you with further explanation of a decision that has been made. Western Region. However, we cannot handle complaints about decisions of local councils that involve: We also cannot amend or revoke development consents. We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. DCJ Housing supports the principles of a culturally and linguistically diverse society, and it will not tolerate harassment in the form of racism, homosexual or transgender vilification. Please call 1800 422 322 and press 2 (24 hours/day, 7 days/week, 365 days/year). The Registrars Guidelines for Managing Unreasonable Complainant Conduct may be enacted in these circumstances. If you have a complaint about the administration of a NSW public sector agency, you cancontact the NSW Ombudsman. You can also help another person to make a complaint. Having the job reference number will make it easier to make a follow up call to the Maintenance Line. Search for Find DCJ Housing Offices at: www.dcj.nsw.gov.au. How to contact DCJ Housing | Family & Community Services The law requires us to protect your personal information, and not to disclose it to another person or body except in certain circumstances. You can also complain to the AHO directly by contacting one of their offices or by visiting their website: unreasonable delay in taking action or making a decision, failure to contact you or reply to your correspondence, emails or phone calls, failure to adequately respond to a maintenance request, failure to comply with work orders, technical inspection orders or orders by the NSW Civil and Administrative Tribunal (NCAT), failure to comply with other undertakings, not providing reasons for a decision that affects you. universities based in other states or countries for example, University of Tasmania. Just let us know: We cannot provide you with legal advice. If you'd like to apply for social housing in NSW, or are an existing social housing resident with a question or concern, please visit the Department of Communities and Justice Tenancy Hub. Contact us Includes general enquiries, crisis numbers, media, helplines and feedback. Registry staff in courts and tribunals can explain appeal procedures. If the complaints are substantiated, tenants will be given the opportunity to change nuisance and annoying behaviour. Public housing Feedback and complaints about public housing Feedback and complaints about public housing Give feedback or make a complaint about public housing using the options below. Information about NCATs power to resolve tenancy disputes relating to community housing is available here: NCAT - Social Housing. If you are in Australia please call: 02 8074 8627. Service providers can make contracting complaints to DCJ about DCJ or about the services or management practices of an organisation funded by DCJ. If we can handle your complaint, continue to Step 3. You can complain to us about things like: You can call us for advice about whether your problem is something we can help with. U.S. Department of Housing and Urban Development 451 7th Street, S.W., Washington, DC 20410 T: 202-708-1112 There are some services we cannot help you with for example, Centrelink, banks and legal services. how you would like us to help you provide feedback or make a complaint. You can complain to us about the administrative action or inaction of FACS in providing public housing and subsidised private rental, or the service provided by LAHC contractors. Family & Community Services on facebook opens in new window, Family & Community Services on twitter opens in new window, Family & Community Services on youtube opens in new window, Family & Community Services on linkedin opens in new window, Changes to your tenancy: tenant factsheet, Privacy and personal information notification. refuges for women, children, men and families. This is dealt with under Residential Tenancies Legislation by the NSW Civil and Administrative Tribunal (NCAT) formerly known as CTTT. Level 24,580 George Street Sydney NSW 2000Toll free (outside Sydney metro) 1800 451 524Email info@ombo.nsw.gov.au. You first need to appeal to FACS. However, if the matter is urgent you can call the Ombudsman first to talk about the best thing to do. DCJ Housing will investigate complaints against tenants where there is an alleged breach of the tenancy agreement. Although we wont be able to respond to your concerns, anonymous complaints can provide us with useful information that can lead to service improvements. Anyone who has concerns about whether a registered community housing provider is meeting its responsibilities under the National Regulatory Code can notify us of their concerns or make a complaint. Tenants are best contacting their tenancy manager of their housing provider. The Police Assistance Line will give you an event number for your report, make sure you write this down. Make sure you have a pen ready to write down the job reference number for your maintenance request. 1800 422 322(9.00am to 4.30pm Monday to Friday)feedback@facs.nsw.gov.auPost:Client Feedback Unit, Locked Bag 7150, Liverpool BC 1871. When you're ready, make your complaint online. If the tenancy is under the management of a community housing provider then that organisation is the landlord and your contact for any complaint. The Ombudsman does not have power to make binding and enforceable decisions. Contact the Telecommunications Industry Ombudsman. We can also handle complaints about water services provided by local councils. 2-24 Rawson Place Sydney NSW 2000 nswbuy@treasury.nsw.gov.au 1800 679 289 (International +61 2 . Alternatively, you can usethe FeedbackAssist widget(located to the right of the screen). HAC is independent and can review FACSs decisions and recommend changes. Here youll find helpful information on becoming a DCJ Housing tenant and how to maintain your tenancy. We cannot handle complaints about NDIS providers (registered or unregistered). We can handle complaints about most NSW government agencies, including: Housing; Service NSW; Transport for NSW; Land and Housing Corporation; Revenue NSW; NSW Trustee and Guardian; Fair Trading; Department of Education (including public schools) Registry of Births, Deaths and Marriages. Part 1: What is unreasonable conduct by a complainant? The MyHousing mobile app, from the Department of Communities and Justice (DCJ), helps you access your housing information using a smartphone. For more information, you canvisit the Justice Legal website or theInformation and Privacy Commission website. We can finalise most complaints within 30 days. being bullied by other residents. We can handle complaints about most NSW government agencies, including: For a step-by-step guide to making a complaint, see How to make a complaint. For more information on theCommunity Services Enquiry, Feedback and Complaints Unit or how to make a complaint, please visit the Child protection complaint handling page. Complaints and notifications are an important source of information and intelligence for the Registrar.