Hi @Bardicus, thanks for posting and welcome to our community. All youll need to do is pack up our kit and drop it off at any Yodel Store within 30 days of the disconnection (otherwise you may be charged). 08:47. You can change your plan up or down every month, depending on what you need. If your Virgin Media kit needs repairing, well get you video calling, streaming and emailing again as quickly as possible. Read our expert reviews of all of the UK's biggest broadband providers. Virgin Media's end of contract price hike. and our Find out which providers increase their prices each year. Virgin Media's price rises are usually put in place to combat its own increasing prices as a business. I cannot find a link - except one which says "how to downgrade or cancel" and pressing the link only takes you to cancel. I have been given a new account number, however my old account is still linked to my email, so Im not able to register/access my new account. - edited To be honest you can only upgrade online, you need to actually contact VM to either downgrade or cancel. Can you confirm how long this will take has in the past it has come through straight away. You can check what package you're on by signing in to your My Virgin Media account. Further terms apply; and (4) If you take out a phone on a new O2 Custom Plan, youll get up to 150 off an O2 Custom Plan for a connected device. I also have had a phone line that hasn't worked for nearly 5 yrs it's had many people out to fix it but no one has managed. Simply call 150 from a Virgin Media phone or 0345 454 1111* from any other phone. After this youll be charged 3.50 per GB until you use up your monthly UK data allowance, you return to the UK or you reach your next bill cycle. Were committed to supporting customers in this tough climate and are freezing prices for vulnerable customers including those taking our social broadband tariffs. Heres more on mobile upgrades and offers. Also check out the pricing with other suppliers. If you havent created an online account, youll need to register. on Broadband prices gone up mid-contract? For the United Kingdom of Great Britain (England, Scotland, Wales) and Northern Ireland; News, Politics, Economics, Society, Business, Culture, discussion and anything else UK related. They. If so, how long I will be without the internet before the new, broadband only contact will activate. I do not want a phone line into this house anymore. 16+. Webchat does not work - pressing the button does nothing. Just make sure you forward anything important to a new email address. Do you see some combo options further down the page? Weve got all the help you need. But if you pay a high monthly price for your service, your monthly cost could increase by as much as 10, which is 120 per year. Hi - also having the same problem. Well then help you answer questions like, can I change my Virgin Media package? Here youll find the support you need to understand how to change your Virgin Media package, change your services, update your account information and edit your mobile account details. In some cases, we may be able to credit this charge back to you. Check out our bundle options to see which one suits you best. Our services will go offline at any time on your disconnection date, unfortunately we cant give you an exact time. Existing eligible customers must place order to unlock Volt benefits via My O2. I got a letter the other day about price increases, but it also says I can change or cancel my package before 10th April without any cancellation fees. Terms apply, see the Priority app or O2.co.uk/terms What are you wanting to downgrade from/to? It gives you loads of benefits at no extra cost, including exclusive prize draws, ticket pre-sales for gigs and events, and regular rewards from brands like Greggs, Prezzo and Disney+. My kids have moved out and a lot of my current package is unused. Theyhave a greater degree of knowledge and flexibility, along with a larger range of discounts than the front line agents should you wish to negotiate a new deal rather than just cancel. With our free Virgin TV Control app, you can manage your Virgin TV V6 box, browse the TV Guide or change channel from anywhere in the . Which means you'll face a much higher monthly price when your contract ends - but it also means you're free to switch to a better deal before having to pay that higher amount. So they make it easy to pay them more money each month but much more difficult to pay them less? I recently moved house trying to set up new account for it and its not letting me verify annoying and keeps saying cant register your new account from the email link, 03/05 update to a new contract. Only if you fully disconnect a service within your contract term will you encounter any early disconnection fees. Your final bill will cover the package costs for your final month, plus any usage or additional charges up to your disconnection date. Thanks to Stream from Virgin Media, you'll never be stuck paying for stuff you don't watch. I also have 3 mobile phone contracts up for renewal from 3, the service is all in data, phonecall and Texts. To change the date I need to create a My Virgin Media login, but have fo. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. This should put you through to Retentions (thinking of leaving) however your call may be picked up first by a front line agent. Sign in to My Virgin Media to view your bill, and see a personalised breakdown of costs and charges. How do i start receiving paper bill statements ? If youve moved, well send your final bill to your new address within two weeks providing you told us your new address. Were sorry youre thinking of leaving Virgin Mobile. How Virgin Media's 13.8% price increase average could affect you. You can send a letter to Virgin Media, Sunderland, SR43 4AA. The price increase youre likely to experience if you stay out of contract with Virgin Media is extremely high. Were here to help with any questions you may have about your cancellation, just get in touch or check our FAQs below. Whether you fancy more speed or extra channels, our flexible plans make it easy for you to make changes to your Virgin Media package, so you can connect and enjoy in a way that's best for you and your home. Hi there,Use to be with virgin 3/4 years ago, recently started a new contract and now can't open an account online or thru the app as my email is still the same and won't let me open an account and every time I log it says " your account is now sorry Hi there, Written by Max Beckett, Content Editor - Broadband. I want to see what the options are. . Those pages show the new customer priceswhich you won't qualify for, the higher price is the out of contract price. We have a Freesat tv. Our team will let you know the full process, so youll only pay what you need to. When i sign in to my virgin media successfully, i am unable to find any option of how to switch to receiving bill paper statements in the post on a permanent basis. Secondly, you'll likely also be moved onto much more expensive out of contract prices when your term ends too. Web Safe does not block all unsafe or inappropriate online content and is intended only to assist parents with keeping their family safe online. The best route is to call 150 from a Virgin landline, or 0345 454 1111, options 1,1,4 and 4 (thinking of leaving) but it'sbest to call at 8am to avoid call queues. Find out which providers increase their prices each year. And finally, if youre moving home, you need to close an account due to bereavement or critical illness or youre worried about the cost of living - check our pages for more help, you do have other options rather than cancelling.