Call 1300 652 488 to arrange a translator to speak in the language you need. As part of this we have changed how we manage repairs and maintenance to your property. be reimbursed, up to $1,000 by the landlord. For more information regarding alterations, go to theAlterations to a Home Policy. Back to Maintenance Close Menu. Housing Offices (DCJ Housing) Back to top. Family day care; . eRepair | Family & Community Services We pay respect to the Traditional Custodians and First Peoples of NSW, and An example of a letter to Housing NSW describing how you could not contact the Housing Contact Centre follows on the next page. not telling you the outcome of your complaint. Youll be notified by email or SMS of the outcome. Search for Find DCJ Housing Offices at: www.dcj.nsw.gov.au. We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. Residents can call us on 1800 422 322. If you are Aboriginal or Torres Strait Islander and wish to speak to an Aboriginal operator, just choose the relevant menu option (available Monday to Friday 9am 5pm). How to make sure needed repairs and maintenance in your home get done There are different response times for different repairs, with priority for urgent safety issues. completing an online feedback form at www.housing.nsw.gov.au. To do this, the timing of repairs and maintenance jobs is determined in a fair and equitable way with a priority focus on safety, security or resident wellbeing. The Department of Communities and Justice works with children, adults, families and communities to improve lives and help people realise their potential. For emergency repairs call the the Housing Contact Centre and follow the prompts for the maintenance line. This is a NSW Government Directory listing. Maintenance Line 1800 422 322 Specialist staff provide support and advice and are able to make decisions on the spot about what needs to be done. If you disagree with a decision by a community housing provider you may be able to appeal to the HAC or NCAT. Family & Community Services on facebook opens in new window, Family & Community Services on twitter opens in new window, Family & Community Services on youtube opens in new window, Family & Community Services on linkedin opens in new window, Learn more about MyHousing Online Services. Dependent on the situation, our lift technicians will attend to urgent matters in a 30 minute to 2 hour timeframe. Were committed to maintaining our properties, with most of the maintenance work being undertaken by local tradespersons and local disability providers, as well as Aboriginal-owned businesses, who play an important role in the delivery of property maintenance and garden services. We assess each complaint we receive and decide whether to take action on a case by case basis. Family & Community Services on facebook opens in new window, Family & Community Services on twitter opens in new window, Family & Community Services on youtube opens in new window, Family & Community Services on linkedin opens in new window, Centralised Gas Hot Water System Reimbursement Scheme, Modifications for people with disabilities or the elderly, Occupational therapist assessment overview, Requesting maintenance and reporting problems, Swimming pools in public housing properties, Raw sewerage overflowing inside your home, A major water leak that cannot be isolated. A smartphone app that helps young people who have been in care on their journey to independence. Repairs, maintenance and damage when renting | NSW Fair Trading The Waterloo Connect office at Shop 2, 95 Wellington Street, Waterloo is currently closed. To ensure we can continue to improve how we handle your requests for repairs and maintenance, you can rate your recent experience or see star ratings from other people on the Tenant Experience Dashboard. connection to their country and culture. the maintenance line. For example, you may be unable to appeal a decision to HAC because of delays by FACS, or perhaps FACS has not explained the reasons for its decision. 27Department of Communities and Justice NSW, Govenment Response - Follow up Review of the Management of NSW Public Housing Maintenance Contracts, Report - Follow-up Review of the Management of NSW Public Housing Maintenance Contracts, Department of Planning, Industry and Environment - NSW Land and Housing Corporation, Tenant's Union of NSW and Public Interest Advocacy Centre. Residents are encouraged to immediately report any faults with the operation of a lift or lifts in their building to the Maintenance Line on 1800 422 322 or use the lift maintenance call number shown on the panel inside each lift. You can find contact details on our . Contractors - Bridge Housing All tenants are responsible for taking care of their property and reporting any maintenance needs to DCJ as soon as possible. However, we may be able to help you if an LAHC contractor maintains the property you are renting or the provider is a Specialist Homelessness Service (SHS). We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. Forms to apply for housing assistance, apply for private rental assistance or manage your tenancy. Repairs, modifications and maintenance to a property Maintenance work information for DCJ Housing tenants eRepair An online service for DCJ tenants to lodge non-urgent home maintenance requests Home modification request DCJ assists eligible tenants and approved applicants to modify their home to help them live independently Maintenance and home alterations If you are complaining about service delivery provided by an LAHC contractor, you should first phone the maintenance line on 1800 422 322 [press 1] before complaining to FACS to see if the contractor can sort out the problem. For general enquiries, call DCJ Housing Contact Centre on 1800 422 322. Link2home Veterans and Ex-Service - 1800 326 989. The $177.5 million program will deliver 250 new social homes, helping prevent rough sleepers from having to return to the streets. Maintaining this portfolio ensures our residents live in homes that are safe, clean and well maintained. We can make inquiries with an agency if we consider there may be maladministration. Property maintenance issues and problems | Service NSW That the Committee inquires into and reports on the management of public housing maintenance . This inquiry was self-referred on 22 October 2020. For a complete list of matters that can be appealed, visit HACs website or contact them at: PO Box 1030, Westfield Burwood NSW 2134 Free call: 1800 629 794 Phone: 02 8741 2555 Facsimile: 02 8741 2566Web: www.hac.nsw.gov.au. modifications to improve accessibility so our homes can better support people with a disability and older people to keep living at home. A further $1.669 million investment has been approved to extend the program to February 2022. If you'd like to apply for social housing in NSW, or are an existing social housing resident with a question or concern, please visit the Department of Communities and JusticeTenancy Hub. See our Accessibility page for further information. writing to: FACS Client Feedback Service, Locked Bag 7150, Liverpool BC, NSW 1871. Last updated: 16 September 2022 . 7Tenants' Union NSW and Public Interest Advocacy Centre, No. You can phone or visit any of our local DCJ offices. To make a request for maintenance call 13 15 71. We have firm budgets for maintenance and are required to closely manage our finances to ensure LAHC remains viable and responsive to the safety and maintenance requirements of the portfolio. We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued Maintenance and home alterations | Family & Community Services Wollongong DCJ Housing | Service NSW LAHC has 163 lifts across its portfolio and has contracts in place with specialised lift maintenance providers to ensure our lifts stay in optimal condition. You can access eRepair via the MyHousing app or on the DCJ website under MyHousing Online Services. The program has consistently identified improvements Generally, we cannot deal with complaints about community housing providers because they are usually not within our jurisdiction. This is the fastest way to lodge a request or complaint. PDF Getting Repairs in NSW Public Housing In addition to housing, the Department also provides for public housing tenants: information, case management, advocacy and support, property maintenance and support to exit public housing. Information for multicultural families and communities, Deliver services to children and families, Repairs, modifications and maintenance to a property, Toggle sub navigation menu for Repairs, modifications and maintenance to a property. You can call us to discuss your particular case. Feedback and complaints - Communities and Justice Information for multicultural families and communities, Deliver services to children and families, Toggle sub navigation menu for Housing and homelessness. https://data.nsw.gov.au/data/dataset/feeb9421-315e-43eb-8394-7ee4a1768b72, NSW Bureau of Crime Statistics and Research, Department of Housing - Maintenance of Public Housing. Maintaining this portfolio ensures our residents live in homes that are safe, clean and well maintained. This phone line is open 24 hours/day, 7 days/week, 365 days/year. Registering for the app will provide access to key features personalised to your circumstances: - View account balances such as rent, water and Rentstart bond loan. a preset menu that will direct your enquiry to the service you need including. eRepair is an online service developed for DCJ tenants to lodge their non-urgent repair requests. $40 million distributed to community housing providers (CHPs), Videos to help maintain and protect your home, Safely delivering repairs and maintenance to your home, Slashing social housing power bills with rooftop solar, Responsive and Programmed Maintenance contract. Show me on a map . Your rights and responsibilities as a tenant and request help with your home or tenancy. Funding is needed to maintain these properties, extend the life of ageing homes and provide a better experience for residents. Apply for housing assistance, private rental assistance, request a repair, login to your account and more. The Housing Commission of New South Wales was established by the Housing Act, 1941 (Act. they contacted the landlord or agent about the problem or made a reasonable attempt to do so. as easy as possible, your local. Inmates gain skills, qualifications and work experience which helps improve their post-release employment opportunities. Brookvale NSW 2100. Housing Offices (DCJ Housing) | Service NSW Specialist staff are available 24 hours a day, 7 days a week, to provide support and advice. You can seek legal advice about applying to NCAT for an order. A maintenance request can be made by another person on behalf of the tenant or the private owners of an adjoining property, especially when dealing with vegetation issues. Housing Contact . The MyHousing app allows you to access and manage your housing information on the go from your smart phone. We can look at some maintenance complaints but we rarely intervene in decisions about maintenance because these decisions are largely based on technical or legal considerations. Tenants are able to make alterations to their home. If the repair is identified as urgent, eRepair will advise you to call the Housing Contact Centre on 1800 422 322. eRepair is available 24 hours a day, seven days a week. You can find the address on our website. Making a public interest disclosure (whistleblowing), Information in Easy Read and in other languages, Handling public interest disclosures (whistleblowing), PID responsibilities for public authorities, PIDs and the Government Information (Public Access) Act, Subscribe to the public interest disclosures newsletter, Automated decision-making in the public sector, Administrative Law and automated-decision making, Implementing automated decision-making systems, Managing unreasonable conduct by a complainant. We acknowledge the ongoing connection Aboriginal people have to this land and recognise Aboriginal people as the original custodians of this land. Related agencies. Email: WaterlooConnect@facs.nsw.gov.au. We will let the community know when a re-opening date is confirmed. PaGe 2 NSW HealtH Closing the gap: 10 years of Housing for Health in NSW The NSW Department of Health has been managing a health and safety focussed repair and maintenance program in Aboriginal community housing across NSW over the past 10 years. Related agencies. Your rating will help us improve the website. Information for multicultural families and communities, Deliver services to children and families, Repairs, modifications and maintenance to a property, Toggle sub navigation menu for Repairs, modifications and maintenance to a property. Policies about applying for housing assistance, including private rental assistance, and for social housing tenants. Department. You can submit an appeal using the online appeal form located on the HAC website. MyHousing mobile app | Service NSW To report or follow up on a maintenance issue by phone, call the Housing Contact Centre and follow the prompts for the maintenance line. However, if the matter is urgent you can call the Ombudsman first to talk about the best thing to do.