If you sold a Taylor Swift Eras Tour ticket in late 2022, for example, you won't receive the funds until after the concert date in 2023. You can resell your ticket using either an app or a PC. Click your state to see if you qualify! and would like to return it? Also, if time permits, you can simply re-sell your tickets on StubHub (see our How to Sell Tickets on StubHub tutorial) or another popular ticket resale website. All of those complaints, like some of these from Consumer Affairs, say StubHub issued a refund, but I have yet to find one saying StubHub found them, as Derrick F. claimed, comparable or better tickets. Most complaints about StubHub seem to be coming from people who dont actually understand the premise of StubHub, which is that tickets are being resold from regular people who can price the tickets however they want. Stubhub does not accept returns. As the complaint states, Despite having recently been acquired for over 4 billion dollars, instead of obtaining liquidity to weather the storm, Defendants sought to simply pass its losses on to its clients., A StubHub spokesperson says, We will not comment further while the case is pending., Sign up for THR news straight to your inbox every day. Let us teach you the major money lessons you NEED to know. StubHub Hit With $5M Class Action Lawsuit Over Coronavirus Refund Policy Looking to sell? The issue happened on the day of the festival so I did not have the option to address it in advance. StubHub changed its refund policy about a month ago. As part of the agreement, StubHub vowed to adjust its process and pay back thousands of ticket holders millions of dollars. NewsletterDollar ScholarStill learning the basics of personal finance? You can request a refund from StubHub by email. (States, Store Locations, Prices, Types + More). If you are eligible for a refund you can get a refund over the phone or via email.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'endofdiscussionbook_com-leader-2','ezslot_13',160,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-leader-2-0'); The terms and conditions will apply to refunds. Get useful tips, expert advice and cute animals in your inbox every week.Sign UpBy clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. McMillan is asking the court to prohibit StubHub from issuing coupons worth 120% of the purchase price in lieu of refunds and to order the company to reinstate its pre-March 20 refund policy. 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Despite the unprecedented circumstances that led to mass cancellations of events last year, StubHub had a responsibility to abide by the terms of its own guarantee policy, said Maryland Attorney General Brian Frosh in a statement. US and Canada 1.866.788.2482 Toll free. Gilliam agreed in Mondays ruling. The total number of refunds associated with the settlement is difficult to piece together, and likely could fluctuate depending on how many impacted consumers make claims in the process. There doesnt seem to be any data on how many tickets sold through StubHub arent real, but a Google search of fake stubhub tickets brings up a handful of complaints. As another StubHub customer service rep, Deandra, explained to me via email after the Kaskade incident, Cases like this are extremely rare on our site. Opinions are our own, but compensation and in-depth research determine where and how companies may appear. Lawsuits were filed after the company stopped honoring its "fan guarantee" refund policy in March of last year, giving consumers . Weve also historically offered sellers more convenience by paying them for ticket sales on our platform before events actually happen. Factbox: Why are Hollywood writers threatening to strike? follow the steps below. Explain your scenario, and provide any applicable evidence. A Huge IRS Overhaul Could Make Filing Your Taxes Much Easier, StubHub Refund Settlement: Ticket Holders Are Getting Millions Back for COVID-Canceled Events, over 6,100 consumers due "nearly $2 million in cash refunds", for more info, call StubHub at 866-788-2482 or file a, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 501-682-2007, 8,688 customers due $3,120,442 in refunds, for more info, call StubHub at 866-788-2482 or contact the Colorado Department of Law at 800-222-4444, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-382-5516, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 410-528-8662, more than 5,500 consumers due $1.87 million, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at at 651-296-3353 (or 800-657-3787), for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 603-271-3641, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-282-0515, for more info, call StubHub at 866-788-2482 or, for more info, call StubHub at 866-788-2482 or contact the state's consumer protection hotline at 800-422-7128, for more info, call StubHub at 866-788-2482 or call the attorney general's office at 202-442-9828. To resale your tickets, follow the instructions below: If your tickets do not arrive in time for an event, are not valid for the event stated, or were grossly misrepresented on StubHub, you may be eligible for a refund. You never know when you might find yourself financially strapped - the good news is you have options. U.S. District Judge Haywood Gilliam of Oakland on Monday refused to compel arbitration of California state-law claims by a class of consumers who allege that StubHub Inc wrongfully changed its cash refund policies when COVID-19 forced widespread event cancellations. Copyright 2023, All Rights Reserved | Some TicketNews posts have affiliate links - it may receive a commission if you click a link and purchase tickets or other products. Guaynabo, PR 00968, By clicking "Continue" I agree to receive newsletters and promotions from Money and its partners. When this happens, you will be notified by StubHub that the event was canceled and they will let you know how to . Last Updated on September 16, 2021 by Dave Clark, StubHub Settles Multi-State Lawsuit Over COVID Refund Policy Changes. This settlement ensures that consumers will receive the refunds that they are entitled to.. The most comprehensive solution to manage all your complex and ever-expanding tax and compliance needs. *It should also be noted that on StubHub's own forum, I noticed two other posts about refunds taking longer than 120 days, but those were both quickly deleted. Their customer service number is 8667882482. Is that true? No. Sometimes email clients send our first email to a spam or promotions folder. All Rights Reserved. Tickets were either never delivered or arrived late. Whenever an event is canceled and is not rescheduled, you will get a full refund that should include all fees, even the ones referring to shipping and handling. How rare is this, actually? Full buyer Terms & Conditions here. StubHub's FanProtect Guarantee : StubHub Thanks to the nightmare known as the COVID-19 pandemic, StubHub faces a rather existential problem. Nor did class counsel Tina Wolfson of Ahdoot Wolfson and Tiasha Palikovic of Wittels. If you want to request a refund via email, follow the procedures: StubHub.com does not have any return policy but in such cases, buyers are eligible for refunds under the FanProtect Guarantee policy. At the same time, buyers expect immediate refunds. Home Online Shopping Buying and Selling StubHub Course StubHub Return Policy and Refunds. According to the complaint,StubHub has walked away from its longstanding FanProtect guarantee of cash refunds upon event cancellation. Lawsuits were filed after the company stopped honoring its fan guarantee refund policy in March of last year, giving consumers who purchased tickets to events that were cancelled a voucher good for future use on StubHub instead of a cash refund. Depending on where you live and how you got the tickets, you may be due a cash refund. Providing refunds obviously makes sense, but what happens for those tickets resold in a secondary market? If you don't see us in your inbox, check these folders, then drag and drop the welcome email into your inbox. Has anyone else not had their tickets available by date and time in confirmation email? Opinions expressed on this site are the author's alone, not those of a third-party entity, and have not been reviewed, approved, or otherwise endorsed. Needless to say, this concert never happened. (Reuters) - The McGill rule has struck again. Marrali tried for nearly a month to get a refund from StubHub, but had no luck. Thanks. Customerscomplained to the media andfiled lawsuits. Based on the scenario, StubHub may provide you with one of the following: If StubHub decides to reimburse you, they will usually send you an email with instructions on how to claim your refund. If you would prefer a cash refund, simply go to your StubHub Wallet and click the "Request cash refund" button on the appropriate credit. StubHubs return policy is called the FanProtect Guarantee. So we can dig into this deeper, can you please send us an DM with the order number along with the email address and zip/postal code on your account? follow the steps below.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-large-mobile-banner-2','ezslot_11',158,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-large-mobile-banner-2-0'); StubHub makes the final decision on whether or not you are eligible for a refund (including any shipping/handling fees). The U.S. Supreme Court hasnt set a conference date on the Fast Auto petition for certiorari, even though briefing in the case is complete. (Cans, 24, 35 Pack Price), How To Handle a Person Who Always Needs Your Money, Walmart Holiday Hours: Thanksgiving, Christmas, Easter + More, Does Walmart Sell Liquor? Top 868 StubHub Reviews - ConsumerAffairs The StubHub Refund Policy ensures that customers can receive a refund within certain conditions, such as if an event is canceled or rescheduled, if tickets are unauthenticated, or if your purchase is eligible for a FanProtect Guarantee refund. As soon as circumstances allowed, StubHub achieved its goal of providing impacted customers the choice to keep the 120% credit they were issued when their event was canceled or receive a cash refund. Since June of 2022, listing for sale MLB tickets has been an absolute train wreck. By clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. Our Standards: The Thomson Reuters Trust Principles. I told you last week that the court is also delaying without explanation a conference on a petition to review California precedent allowing plaintiffs to evade arbitration of claims under the states Private Attorney General Act. StubHub refund ruling highlights Calif. precedent companies despise McGill does not apply where individuals seek monetary relief disguised as a public injunction, StubHub said. If you ever get to an event and the ticket you purchased via StubHub is invalid or fake, dont leave or buy a last minute ticket without calling StubHub first. If StubHub asks you to return the tickets you . Tax Help Is Here: Quick Answers to Your Burning Tax Questions for 2023. The class complaint sought a public injunction to require StubHub to honor the full cash refund policy or to conduct an advertising campaign to notify consumers that it is not actually promising full refunds to all customers.